Return Policy

Easy Returns

We're here to make your life easier! We all make mistakes and may need to return or exchange an item. We don't want to punish you for it! Simply click on the orange return button below to start the process. Feel free to review our Return Policy below for additional information.

Our 30-Day Return Policy

» Items must be received within 30 days of receipt of your purchase.
» Items must be received unopened and in their original condition.
» Items received opened will be discarded and no refund or credit will be issued.
» Items not eligible for return: heat sensitive items, special orders and gift cards.
» Refunds are typically issued within 3-5 business days from receipt & can take an additional 3-5 business days to clear once issued.
» A 15% restocking fee may or may not apply to the final refunded amount, and is determined at the discretion of Pure and Balanced.

Returns From Customs

If orders are returned to us as “Refused”, “Undeliverable” or “Unclaimed”, please note that a 15% restocking fee may apply, and shipping costs will not be reimbursed. Any items in the returned package which are in original condition, and do not require any special handling (i.e. heat sensitive items) will be reimbursed minus any restocking fees or shipping costs. If an item was "Undeliverable", and you wish for reshipment, only the cost of shipping is required, as well as an updated address to ensure proper delivery.

Damaged or incorrect items received?

We are happy to fix any errors which occurred on our end, and will always accept returns on these items! Please feel free to contact us directly via phone, email or chat online to receive your prepaid return label to return items received in error. Simply click the "Return An Item" link below and select the Return Reason which applies. Please do not discard of any packaging or products until final RMA confirmation. Please note, you may be asked to provide pictures of your damages to help process your claim.

If you have any questions, please contact us at 800-296-6678, Chat Online, or via email us at, and simply reference your order number.

Start A Return